How's this for customer service?

[WrenchMonkey]

I got an email from sprint, that I was about to go over my data limit. I call them and explain that I don't HAVE a limit, I pay extra for the unlimited plan.

They say: You do now. We changed it. Your "unlimited" plan is now a 3gig plan. Oh yeah, for the same price.

So now they expect me to pay the same money for less service. Funny, I signed a two year CONTRACT with them, six months ago. I always thought the point of a CONTRACT was to bind both parties to what they promised in writing.

And they wonder why people hate big businesses...

Robert

[gothodgie]

yea that's some poo for sure...

:beers:

[cincygman]

Contracts are only for people without deep pockets and no lawyer on retainer. In the fine print, they reserve the right to modify the existing plan on a as needed basis when deemed necessary by the governing bodies over seeing the afore mentioned transaction to continue to due business with all consumers in good faith.

Yeah, your screwged.........

[Hope Springs Hauler]

In my experience, your only recourse is to cancel your service and go to another provider. Their changing the terms is a breech of the contract and therefore you should no longer be bound.

[nshefbuch]

it doesn't get any better with ATT. i had sprint for years and switched to ATT and have been with them for the last 7 years. for the past 2 months our phones would not work over 80% of the time. i stayed patient with them and helping work on the problem. they never fixed the problem, this was two different phones so it wasn't a phone issue(both me and wife had same problem) we had no choice but to switch leaving the contract as i told them, we can't do buisness with non working phones. on to verizon, phones work fine now.

[kentuckytwostep]

cell phone companies and satellite companies both are crooks. they know they have their customers by the nutsack and that they can squeeze as hard as they want. thats why I cancelled all satellite, all cable and our phones are on a plan that is 10 years old with no data and no txt msgs (I hate it when people are too effing lazy to type out a word too) oh and we've got both my folks and my mother-in-law on our package too just to keep them from having to pay the greedy ass cell companies more money. I would say the hell with cell phones for good except land lines are just as expensive.

[climbs back down off the soap box]

[tjjeepjeep]

I got an email from sprint, that I was about to go over my data limit. I call them and explain that I don't HAVE a limit, I pay extra for the unlimited plan.

They say: You do now. We changed it. Your "unlimited" plan is now a 3gig plan. Oh yeah, for the same price.

So now they expect me to pay the same money for less service. Funny, I signed a two year CONTRACT with them, six months ago. I always thought the point of a CONTRACT was to bind both parties to what they promised in writing.

And they wonder why people hate big businesses...

Robert

Yikes...I better see what they've done to me then

[whacko810]

I got an email from sprint, that I was about to go over my data limit. I call them and explain that I don't HAVE a limit, I pay extra for the unlimited plan.

They say: You do now. We changed it. Your "unlimited" plan is now a 3gig plan. Oh yeah, for the same price.

So now they expect me to pay the same money for less service. Funny, I signed a two year CONTRACT with them, six months ago. I always thought the point of a CONTRACT was to bind both parties to what they promised in writing.

And they wonder why people hate big businesses...

Robert


I just checked my sprint account online and mine still shows unlimited does yours or does it now say 3gig?

[tjjeepjeep]

I just checked my sprint account online and mine still shows unlimited does yours or does it now say 3gig?

I wondered that too....

[WrenchMonkey]

My phone is still unlimited, yes.

The hub I use for my laptop was originally unlimited 4G, and up to 3gb of 3GB.

Now it reads 3gig of 3/4G. Combined.

Pretty dumb, I can use all the bandwidth to surf all the por- I mean internet I want, as long as I do it on a 4" screen.

Robert

[tjjeepjeep]

Pretty dumb, I can use all the bandwidth to surf all the por- I mean internet I want, as long as I do it on a 4" screen.



ahh hub...


So you're gonna need glasses :rolleyes:

[KennyTJ]

wierd ours is still unlimited everything, no data limits.... weird

[itbrokeagain]

My phone is still unlimited, yes.

The hub I use for my laptop was originally unlimited 4G, and up to 3gb of 3GB.

Now it reads 3gig of 3/4G. Combined.

Pretty dumb, I can use all the bandwidth to surf all the por- I mean internet I want, as long as I do it on a 4" screen.

Robert

You can "borrow" the neighbors wifi. Seems to work well for some.:rolleyes: