Put me in the .... Cincinnati Bell sucks... category. My ***** is about their shady and unethical phone scams.
I had a three smart phone unlimited data plan that they decided to cancel a month into my next 2 year contract period because it wasn't as profitable as they wanted. They substituted my plan with a 3 phone / 4 gig plan and called it "comparable" and never notified me of the change. I only noticed it when I got a bill with $60 in overage charges for using too much data. Shady!
They've also tried multiple times at sneaking in voice to text upgrades with no permission or request just hoping we would miss the bill hike. They've also snaked in unlimited long distance plan fees on both home and cell phones ...even though we have free long distance with our bundle already.
There customer service people are liars..all the way to the top. Every time I catch them in crooked tactics they act surprised and very eager to fix a honest mistake
If you deal with Cincinnati Bell keep an eye on them.