Shrockworks

Flxratd · 10-15-2010, 04:34 PM

im not normally one to vent about other shops because i am also one but in this case i just got off the phone and was not givin a warm feeling of they care about me the customer. now i have told myself from the get go that i do not want to find myself over promissing and under delivering because that will loose customers faster than you can count. i ordered a set of sliders from Shrockworks for a jeep tj and was told that they are made to order and it would be 4 weeks. i thought ok keep the overhead down and that should keep the cost blah blah blah. i could see if i orderd some for a vw beatle it might take a while but a jeep....huh ok well customer wants them so lets go.
i just got off the phone at now the end of week seven and was told they will be going out next weds/thurs after they get picked up from powdercoat. i thought wow thats awsome since i paid for them seven weeks ago. i get sorry we got a big order and got behind. well im done ranting but i think that is totally poor service and just needed to tell all who may care.

rant over carry on

hotrod · 10-15-2010, 05:46 PM

a guy at work ordered a front winch bumper for his JK and it took like 4 months bc "they kept having problems with their powdercoater"

gothodgie · 10-15-2010, 07:27 PM

I understand the need for people to buy stuff like this... But in the past the couple things i have ordered cause i thought it would just work out better for me i ended up in the same situation... Thats why i know build everything i need myself... Might not be as pretty, but it's on me if i don't have it done by the time i need it...

Hope they don't stretch it out any longer... my .02

Flxratd · 10-15-2010, 07:48 PM

Quote:

Originally Posted by gothodgie

I understand the need for people to buy stuff like this... But in the past the couple things i have ordered cause i thought it would just work out better for me i ended up in the same situation... Thats why i know build everything i need myself... Might not be as pretty, but it's on me if i don't have it done by the time i need it...

Hope they don't stretch it out any longer... my .02

beleive me i understand the need and sometimes it just makes sense but they will not be a return vender for me after this.

gothodgie · 10-15-2010, 11:18 PM

Quote:

Originally Posted by Flxratd

beleive me i understand the need and sometimes it just makes sense but they will not be a return vender for me after this.

I figured as much... When we talked about it at the meeting you were not happy then...

GPER · 10-16-2010, 05:37 AM

What is so special about theirs????? Some angle, tube and a weekend you could have a set.

10-15-2010, 04:34 PM	#1
Flxratd Retired Join Date: May 2008 Location: Hamilton/Ross Posts: 645	Shrockworks im not normally one to vent about other shops because i am also one but in this case i just got off the phone and was not givin a warm feeling of they care about me the customer. now i have told myself from the get go that i do not want to find myself over promissing and under delivering because that will loose customers faster than you can count. i ordered a set of sliders from Shrockworks for a jeep tj and was told that they are made to order and it would be 4 weeks. i thought ok keep the overhead down and that should keep the cost blah blah blah. i could see if i orderd some for a vw beatle it might take a while but a jeep....huh ok well customer wants them so lets go. i just got off the phone at now the end of week seven and was told they will be going out next weds/thurs after they get picked up from powdercoat. i thought wow thats awsome since i paid for them seven weeks ago. i get sorry we got a big order and got behind. well im done ranting but i think that is totally poor service and just needed to tell all who may care. rant over carry on __________________ One of these days Zuk 2.0

10-15-2010, 05:46 PM	#2
hotrod Diesel guy Join Date: Jul 2009 Location: Bridgetown Posts: 241	a guy at work ordered a front winch bumper for his JK and it took like 4 months bc "they kept having problems with their powdercoater" __________________ 2013 RZR S

10-15-2010, 07:27 PM	#3
gothodgie Join Date: May 2009 Location: loveland Posts: 843 Images: 49	I understand the need for people to buy stuff like this... But in the past the couple things i have ordered cause i thought it would just work out better for me i ended up in the same situation... Thats why i know build everything i need myself... Might not be as pretty, but it's on me if i don't have it done by the time i need it... Hope they don't stretch it out any longer... my .02 __________________ chris hodges 96 fzj80 3x locked, 4"lift, 37s, homebrew sliders and bumpers,a work in progress 71 fj55, SOA, locked...The jungle bus... retired

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10-16-2010, 05:37 AM	#6
GPER Join Date: Feb 2007 Location: Kettering, Ohio Posts: 811	What is so special about theirs????? Some angle, tube and a weekend you could have a set.