Ramsey winch customer service

[blazerbrad]

Just wanted to post and say that Ramsey gets another thumbs up for customer service. The plug on the winch that the remote hooks too had a crack and wouldn't hold tight, meaning you had to wiggle the remote to get it to work. A quick e-mail to Ramsey and the UPS guy dropped off a box at my door about 3 days later. No questions asked (I've owned this winch for over 12 years).

[krawlin85toy]

thats good to know. glad someone backs there stuff.

Bilstein 5150's suck and they say "sorry bout your luck" they are made for off road and they feel they should break!
sorry just venting have broke three sets in less than 2 years.

[67fastback]

hey wats the # i need to get my controller fixed too...will not work... grrrr
maybe they will do the same!

[blazerbrad]

I sent an e-mail to the customer service address found on this page.


http://www.ramsey.com/corporate/contact_us.html#idle

[67fastback]

well I emailed them and about the controller and got a quick response back where I could buy another controller with part #

well no freebee but can get a new one...

[blazerbrad]

Originally Posted by 67fastback

well I emailed them and about the controller and got a quick response back where I could buy another controller with part #

well no freebee but can get a new one...

Reply back how your buddy got Warn to send them a new controller for free on their 10 year old winch and that you are disappointed with Ramsey. Seriously though, a guy here at work got some old military 24v Warn winch at an auction and Warn hooked him up with all types of parts.