How's this for customer service?

WrenchMonkey · 01-04-2012, 06:31 PM

I got an email from sprint, that I was about to go over my data limit. I call them and explain that I don't HAVE a limit, I pay extra for the unlimited plan.

They say: You do now. We changed it. Your "unlimited" plan is now a 3gig plan. Oh yeah, for the same price.

So now they expect me to pay the same money for less service. Funny, I signed a two year CONTRACT with them, six months ago. I always thought the point of a CONTRACT was to bind both parties to what they promised in writing.

And they wonder why people hate big businesses...

Robert

01-04-2012, 06:31 PM	#1
WrenchMonkey Mechanical Animal - CORE Member - - Moderator - Join Date: Feb 2008 Location: Beechmont Posts: 1,883	How's this for customer service? I got an email from sprint, that I was about to go over my data limit. I call them and explain that I don't HAVE a limit, I pay extra for the unlimited plan. They say: You do now. We changed it. Your "unlimited" plan is now a 3gig plan. Oh yeah, for the same price. So now they expect me to pay the same money for less service. Funny, I signed a two year CONTRACT with them, six months ago. I always thought the point of a CONTRACT was to bind both parties to what they promised in writing. And they wonder why people hate big businesses... Robert __________________ DIRTY DEEDS, DONE DIRT CHEAP Whatever doesn't kill you makes you stranger