How's this for customer service?

WrenchMonkey · 01-04-2012, 06:31 PM

I got an email from sprint, that I was about to go over my data limit. I call them and explain that I don't HAVE a limit, I pay extra for the unlimited plan.

They say: You do now. We changed it. Your "unlimited" plan is now a 3gig plan. Oh yeah, for the same price.

So now they expect me to pay the same money for less service. Funny, I signed a two year CONTRACT with them, six months ago. I always thought the point of a CONTRACT was to bind both parties to what they promised in writing.

And they wonder why people hate big businesses...

Robert

gothodgie · 01-04-2012, 08:53 PM

yea that's some poo for sure...

cincygman · 01-04-2012, 09:07 PM

Contracts are only for people without deep pockets and no lawyer on retainer. In the fine print, they reserve the right to modify the existing plan on a as needed basis when deemed necessary by the governing bodies over seeing the afore mentioned transaction to continue to due business with all consumers in good faith.

Yeah, your screwged.........

Hope Springs Hauler · 01-04-2012, 09:17 PM

In my experience, your only recourse is to cancel your service and go to another provider. Their changing the terms is a breech of the contract and therefore you should no longer be bound.

nshefbuch · 01-04-2012, 09:24 PM

it doesn't get any better with ATT. i had sprint for years and switched to ATT and have been with them for the last 7 years. for the past 2 months our phones would not work over 80% of the time. i stayed patient with them and helping work on the problem. they never fixed the problem, this was two different phones so it wasn't a phone issue(both me and wife had same problem) we had no choice but to switch leaving the contract as i told them, we can't do buisness with non working phones. on to verizon, phones work fine now.

kentuckytwostep · 01-04-2012, 10:29 PM

cell phone companies and satellite companies both are crooks. they know they have their customers by the nutsack and that they can squeeze as hard as they want. thats why I cancelled all satellite, all cable and our phones are on a plan that is 10 years old with no data and no txt msgs (I hate it when people are too effing lazy to type out a word too) oh and we've got both my folks and my mother-in-law on our package too just to keep them from having to pay the greedy ass cell companies more money. I would say the hell with cell phones for good except land lines are just as expensive.

[climbs back down off the soap box]

tjjeepjeep · 01-05-2012, 08:50 AM

Quote:

Originally Posted by WrenchMonkey

I got an email from sprint, that I was about to go over my data limit. I call them and explain that I don't HAVE a limit, I pay extra for the unlimited plan.

They say: You do now. We changed it. Your "unlimited" plan is now a 3gig plan. Oh yeah, for the same price.

So now they expect me to pay the same money for less service. Funny, I signed a two year CONTRACT with them, six months ago. I always thought the point of a CONTRACT was to bind both parties to what they promised in writing.

And they wonder why people hate big businesses...

Robert

Yikes...I better see what they've done to me then

whacko810 · 01-05-2012, 11:40 AM

Quote:

Originally Posted by WrenchMonkey

I got an email from sprint, that I was about to go over my data limit. I call them and explain that I don't HAVE a limit, I pay extra for the unlimited plan.

They say: You do now. We changed it. Your "unlimited" plan is now a 3gig plan. Oh yeah, for the same price.

So now they expect me to pay the same money for less service. Funny, I signed a two year CONTRACT with them, six months ago. I always thought the point of a CONTRACT was to bind both parties to what they promised in writing.

And they wonder why people hate big businesses...

Robert

I just checked my sprint account online and mine still shows unlimited does yours or does it now say 3gig?

tjjeepjeep · 01-05-2012, 12:10 PM

Quote:

Originally Posted by whacko810

I just checked my sprint account online and mine still shows unlimited does yours or does it now say 3gig?

I wondered that too....

WrenchMonkey · 01-05-2012, 03:38 PM

My phone is still unlimited, yes.

The hub I use for my laptop was originally unlimited 4G, and up to 3gb of 3GB.

Now it reads 3gig of 3/4G. Combined.

Pretty dumb, I can use all the bandwidth to surf all the por- I mean internet I want, as long as I do it on a 4" screen.

Robert

tjjeepjeep · 01-05-2012, 04:07 PM

Quote:

Originally Posted by WrenchMonkey

Pretty dumb, I can use all the bandwidth to surf all the por- I mean internet I want, as long as I do it on a 4" screen.

ahh hub...

So you're gonna need glasses

KennyTJ · 01-05-2012, 04:20 PM

wierd ours is still unlimited everything, no data limits.... weird

itbrokeagain · 01-05-2012, 10:21 PM

Quote:

Originally Posted by WrenchMonkey

My phone is still unlimited, yes.

The hub I use for my laptop was originally unlimited 4G, and up to 3gb of 3GB.

Now it reads 3gig of 3/4G. Combined.

Pretty dumb, I can use all the bandwidth to surf all the por- I mean internet I want, as long as I do it on a 4" screen.

Robert

You can "borrow" the neighbors wifi. Seems to work well for some.

01-04-2012, 06:31 PM	#1
WrenchMonkey Mechanical Animal - CORE Member - - Moderator - Join Date: Feb 2008 Location: Beechmont Posts: 1,883	How's this for customer service? I got an email from sprint, that I was about to go over my data limit. I call them and explain that I don't HAVE a limit, I pay extra for the unlimited plan. They say: You do now. We changed it. Your "unlimited" plan is now a 3gig plan. Oh yeah, for the same price. So now they expect me to pay the same money for less service. Funny, I signed a two year CONTRACT with them, six months ago. I always thought the point of a CONTRACT was to bind both parties to what they promised in writing. And they wonder why people hate big businesses... Robert __________________ DIRTY DEEDS, DONE DIRT CHEAP Whatever doesn't kill you makes you stranger

01-04-2012, 08:53 PM	#2
gothodgie Join Date: May 2009 Location: loveland Posts: 843 Images: 49	yea that's some poo for sure... __________________ chris hodges 96 fzj80 3x locked, 4"lift, 37s, homebrew sliders and bumpers,a work in progress 71 fj55, SOA, locked...The jungle bus... retired

01-04-2012, 09:07 PM	#3
cincygman Join Date: Nov 2008 Location: Pleasant Run Farms (near Fairfield) Posts: 378	Contracts are only for people without deep pockets and no lawyer on retainer. In the fine print, they reserve the right to modify the existing plan on a as needed basis when deemed necessary by the governing bodies over seeing the afore mentioned transaction to continue to due business with all consumers in good faith. Yeah, your screwged......... __________________ Romans 7-8

01-04-2012, 09:17 PM	#4
Hope Springs Hauler Join Date: Jul 2008 Location: Hamilton, OH Posts: 431 Images: 16	In my experience, your only recourse is to cancel your service and go to another provider. Their changing the terms is a breech of the contract and therefore you should no longer be bound. __________________ 1988 Suzuki Samurai on propane FJ 40 axles (4.10) 5.14 tcase 36" TSL SX

01-04-2012, 10:29 PM	#6
kentuckytwostep corsets make it tighter Join Date: Jan 2011 Location: Berea, KY Posts: 185	cell phone companies and satellite companies both are crooks. they know they have their customers by the nutsack and that they can squeeze as hard as they want. thats why I cancelled all satellite, all cable and our phones are on a plan that is 10 years old with no data and no txt msgs (I hate it when people are too effing lazy to type out a word too) oh and we've got both my folks and my mother-in-law on our package too just to keep them from having to pay the greedy ass cell companies more money. I would say the hell with cell phones for good except land lines are just as expensive. [climbs back down off the soap box] __________________ ------------------------------------ my rig Last edited by kentuckytwostep; 01-04-2012 at 10:31 PM. Reason: bad speelin

01-04-2012, 09:24 PM	#5
nshefbuch Join Date: Jul 2008 Location: piqua, ohio Posts: 76	it doesn't get any better with ATT. i had sprint for years and switched to ATT and have been with them for the last 7 years. for the past 2 months our phones would not work over 80% of the time. i stayed patient with them and helping work on the problem. they never fixed the problem, this was two different phones so it wasn't a phone issue(both me and wife had same problem) we had no choice but to switch leaving the contract as i told them, we can't do buisness with non working phones. on to verizon, phones work fine now.

01-05-2012, 03:38 PM	#10
WrenchMonkey Mechanical Animal - CORE Member - - Moderator - Join Date: Feb 2008 Location: Beechmont Posts: 1,883	My phone is still unlimited, yes. The hub I use for my laptop was originally unlimited 4G, and up to 3gb of 3GB. Now it reads 3gig of 3/4G. Combined. Pretty dumb, I can use all the bandwidth to surf all the por- I mean internet I want, as long as I do it on a 4" screen. Robert __________________ DIRTY DEEDS, DONE DIRT CHEAP Whatever doesn't kill you makes you stranger

01-05-2012, 04:20 PM	#12
KennyTJ The Pirate Join Date: Oct 2007 Location: Lebanon, Oh. Posts: 297	wierd ours is still unlimited everything, no data limits.... weird